When we refund
- The reading could not be produced. If a technical failure on our side stopped your report from being generated, we refund in full.
- You were charged twice for the same reading. We refund the duplicate.
- The report is materially wrong through our fault, for example the rooms you confirmed are not the rooms it read. Tell us what you saw and we will either correct it or refund it.
When we do not
- You disagree with what the tradition says. The report describes what classical Vastu holds about the placements in your home. An unwelcome finding is not a defect.
- The plan or the north bearing you provided was wrong. The reading is built from what you traced and set. You can correct those and produce a new reading.
- You changed your mind after reading the report. The report is the product, and it is delivered in full the moment it is shown.
How to ask
Write to hello@vastuvidhi.com within [NUMBER OF DAYS] of the payment, with the date, the name of the reading, and what went wrong. A person reads it.
Approved refunds go back to the original payment method within [NUMBER OF WORKING DAYS]. How quickly it appears after that is up to your bank.
Before you ask for a refund
If something in the report reads wrongly, tell us the line. A reported line becomes a permanent test, which means the correction reaches every future reader as well as you, and it is often faster than a refund.
END OF DOCUMENT